Order & Shipping
Order Processing
Our team is working tirelessly to fulfill orders as quickly as we can.
If your order is placed after 11 AM PST, it will be processed starting the following business day. Once Shipped, you will receive a shipment confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Please note: During peak holiday times, we may need an extra business day to send your tracking information and to ship your order.
Tracking an Order
You can track your order by login to your account, click on my order history to check and track the recent orders.
Out-of- stock Items
If an item in your order is out of stock after your order has been placed, the out-of-stock item will be canceled from your order, and you will receive notification via email. All in stock item in your order will be shipped.
Sales Tax
Applicable sales tax will be added to all purchases shipping to California and out-of-state.
Shipping Info
We offer standard 3-5 business Day shipping on orders $69 and over(excluding taxes).
| Standard Shipping | Standard Shipping | Express Shipping |
|---|---|---|
| Orders $69 and over | Orders under $69 | |
| Free | $7.99 | $17.99 |
| 3-5 business days | 3-5 business days | 2 business days |
Excluding: Hawaii, Alaska, Puerto Rico, International Shipping
You can track your order by login to your account, click on my order history to check and track the recent orders.
Tracking an Order
Notes: Shipping is not available for P.O Boxes and APO/FPO Address.
Returned Package
Unclaimed packages, returned to SKIN NOTE due to absence of addressee/wrong or insufficient address, the $7.99 shipping cost will be deducted from your refund.
Cancellation
After your order is placed, you have a short window of time to cancel your items. Please contact our customer service immediately.
- For order that is shipped, if would like to make a cancellation, a $15.00 recall and shipping fee will be detected from your refund.
- For order that is shipped , if you would like to change the shipping address , a $17.00 exchange fee will be required to pay from you If the carrier change the address successfully.
Multiple Shipping Address
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
Restricted Hazardous Items
Certain items, including aerosols and alcohol-based products (e.g. pressurized spray cans, hairspray, nail polish remover, etc.) are restricted from air-transport due to U.S. Department of Transportation regulations. For these shipments, we recommend Ground at $7.99 if orders are under $69.
Notes:
If you are checking out as a Guest or have any questions regarding shipping and delivery, you may contact the Services team at customercare@skinnote.com for order status information. Please include your order number in your correspondence.